Thank you for shopping with GameryTees. GameryTees website (gamerytees.com) is owned and operated by BRAVEBITS LLC. We want you to be completely satisfied with your purchase. Because our products are custom-made and printed on demand (Print-on-Demand via our fulfillment partner Merchize), our refund and return policies are structured specifically to accommodate production processes and platform compliance regulations, including Shopify Terms of Service.

1. Order Cancellations and Modifications

Since production begins almost immediately after an order is placed, requests for modifications or cancellations are subject to strict time constraints:

• Cancellation/Modification Window: You may request to cancel or change your order details (such as shipping address, size, color, or design) within 12 hours of placing your order.
• After 12 Hours: Once this window has passed, the order is automatically synced to our manufacturing system and fulfillment network. At this point, production has commenced, and we are absolutely unable to cancel, refund, or modify the order.

2. Valid Grounds for Refunds or Replacement

We will happily provide a 100% free replacement or a full refund if your order encounters any of the following issues caused by manufacturing or transit errors:

• Defective/Damaged Items: The product arrives torn, stained, broken, or physically damaged.
• Printing Issues: The print quality is severely blurred, heavily distorted, noticeably off-center, or the design printed is completely incorrect compared to the mock-up shown.
• Wrong Product Sent: You received an item that is different from your original invoice regarding size, color, garment style, or product variation.
• Lost in Transit: The tracking number does not show a "Delivered" status after the maximum estimated delivery time has elapsed (typically 30 business days for international shipping, excluding major holidays or custom delays).

3. Invalid Grounds (Not Eligible for Refund/Replacement)

GameryTees and BRAVEBITS LLC cannot be held responsible and will not issue refunds or replacements in the following instances:

• Incorrect Shipping Address: The customer provided an incomplete, incorrect, or outdated address at checkout, causing the carrier to fail delivery or return the package to the sender. (Note: POD returned packages are often destroyed by overseas carriers and not shipped back to our main office).
• Incorrect Product Selection: The customer mistakenly selected the wrong size, color, or variant when placing the order. Please carefully consult our Size Charts provided on each product page before purchasing.
• Minor Variations: Slight color variations between the digital screen display (RGB) and the actual printed physical garment (CMYK) are standard in the textile printing industry and do not qualify as defects.
• Packages Marked Delivered: If the tracking status indicates "Delivered" but you claim you have not received it, please check with your local post office, family members, or neighbors. We cannot refund orders that carriers officially verify as delivered.

4. Comparison & Policy Alignment Overview

5. How to File a Claim (Return Window)

To report an issue with your order, you must contact our customer support team within 14 days from the date the package was delivered (according to the tracking system). Claims submitted after 14 days will unfortunately not be accepted.

Please follow these steps to expedite your claim process:

1. Send an email to our support email address with the Subject Line: [Claim] Order Number #XXXXX.
2. Provide the customer name used during purchase and the specific product name.
3. Mandatory Photo/Video Evidence: Attach high-resolution photos or a short video clip showing:
   • The defective/damaged area of the item, OR
   • The shipping label clearly showing the tracking number attached to the packaging, OR
   • A ruler placed next to the product if you are claiming a size discrepancy issue exceeding normal garment tolerances (typically +/- 1 inch).

Our Quality Assurance team will review your submitted evidence within 24–48 business hours. If your claim is approved, we will process your choice of a free replacement package or a full refund to your original payment method.

6. Return Shipping Address

As a strict rule for Print-on-Demand products, please do not ship items back to the address listed on the received package package. Those addresses belong to localized sorting facilities and automated fulfillment centers, which cannot process or restock returns. Any packages sent back there will be permanently discarded. We only issue refunds or replacements based on photo evidence; physical returns are generally not required unless explicitly directed by our team.

7. Refund Processing Time

Once a refund is officially approved and initiated by our billing department:

• The funds will be credited back to your original payment method (Credit/Debit card, PayPal, etc.).
• Depending on your banking institution, refunds typically take between 5 to 10 business days to reflect on your account statement.